I accidently drove my caddy into a water hazard, and it does not turn on anymore. What shall I do?
DO NOT ATTEMPT TO USE A BATTERY THAT HAS BEEN SUBMERGED, DOUSED IN WATER, OR HAS CRACKS IN THE CASE. A NEW BATTERY IS REQUIRED TO PREVENT FURTHER DAMAGE. DO NOT ATTEMPT TO CHARGE OR POWER ANY BATCADDY WITH A LITHIUM BATTERY THAT HAS BEEN DAMAGED OR GOTTEN WET. THIS COULD RESULT IN A FIRE AND CATASTROPHIC DAMAGE!
Remove the caddy from the water as soon as possible! Do not attempt to re-power your Batcaddy (using the on/off button)! Carefully disconnect the battery and drain all water from the controller box compartment (under the battery) and quick dry the components with a towel. Completely let the controller dry out. If possible remove it entirely from the Caddy and place in a container/bag of rice for 48 to 72 hours. If the handle was submerged, open up the handle shell and dry out the handle circuit board, rheostat and wiring. It is possible that it will several days for your Caddy to dry completely. If a Caddy is powered back on before it is completely dry, remaining moisture can cause short circuits and system failure. Caddys may also not work even after completely drying.
AGAIN, DO NOT TURN ON YOUR BATCADDY UNTIL THE DRYING PROCESS IS COMPLETE AND A NEW BATTERY AQUIRRED.
BATCADDY IS NOT RESPONSIBLE FOR ANY DAMAGES INCURRED THORUGH USE OF WATER EXPOSED OR DAMAGED BATTERIES. ANY BATTERY NOT PURCHASED FROM BATCADDY OR AUTHORIZED BATCADDY DEALERS IS NOT WARRANTIED. USE OF ANY UNAUTHORIZED BATTERY VOIDS ANY AND ALL WRITTEN AND EXPRESSED BATCADDY WARRANTIES.
In many cases the Caddy will return to original operation. If it does not, please contact our Help Center and Submit a Ticket for assistance.
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